Jaša Blažič

Jaša Blažič, who has been with WPM d.o.o. (hereinafter referred to as: WPM) since 2021, is a key pillar and the second in command. While he oversees the critical Support function, his role extends far beyond maintenance. Jaša focuses on understanding customer needs, advising them strategically, and designing the best technical and business solutions to maximize their success.

His expertise guarantees the continuous stability and effectiveness of all digital projects. Jaša is responsible for the implementation of the WPM 12-hour response model, which has contributed to the statistic of 20,000+ resolved support tickets. His strategic customer focus is the foundation for the low 1% customer churn rate and WPM’s long-term partnerships.

Key Areas of Expertise

• Strategic Client Consulting: Dedicated to understanding customer needs, offering expert advice, and designing tailored digital solutions that maximize client value.
• Support Leadership: Overseeing the support team for maximum efficiency and execution of Service Level Agreements.
• Critical Incident and Systems Stability: Specialist in rapid diagnosis and resolution of complex technical errors, guaranteeing minimal system downtime.
• Proactive System Maintenance: Establishing protocols for regular updates, security checks, and automated backups that prevent problems before they arise.

Technical and Process Documentation: Ensuring the transparency and orderliness of internal processes and technical documentation.